It is now the turn of nationalised banks in Mumbai to spruce up their image and turn customer friendly, in the era of a globalised economy in India. Public sector banks strongly believe that they need to be performance-oriented in this highly competitive times. Public sector banks have recognised the customer to be the new economy. In the interest of better customer services, a special Customer Service Centrehas been set up by the public sector banks including the Jammu and Kashmir Bank Limited. The pioneer of this service is State Bank of India, which is coordinating the work of this Customer Service Centre in Mumbai..

The member banks of the special Customer Service Centre are : Allahabad Bank, Andhra Bank, Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Corporation Bank, Dena Bank, Indian Bank, Indian Overseas Bank, Oriental bank of Commerce, Punjab National Bank, State Bank of India, State Bank of Bikaner and Jaipur, State Bank of Hyderabad, State Bank of Indore, State Bank of Mysore, State Bank of Patiala, State Bank of Saurashtra, State Bank of Travancore, Syndicate Bank, United Commercial Bank, Union Bank of India, Vijaya Bank and Jammu & Kashmir Bank Limited.

The Customer Service Centre promises to look into complaints and suggestions and provide quick redressal. Should a customer have any complaint pertaining to a branch of any of these member banks (situated within the limits of Mumbai), then the aggrieved customer should write a complaint immediately to the Customer Service Centre. It is mandatory that the complainant should give specific details of the bank, branch and valid address. The complaint should be addressed to Customer Service Centre, Greater Mumbai, (name of your branch) Post Bag number 9967, Nariman Point, Mumbai-400 021. Within 30 days the complainant will receive a reply. State Bank of India which is coordinating the work of the Customer Service Centre can be reached on telephone number: 2022426 (extension: 1607 or tele fax number 2045338.

In case the customer is not satisfied with the reply or has not received a reply within 30 days then s/he can write to: Secretary, Banking, Ministry of Finance, Department of Economic Affairs (Banking Division) room number 2B, Jeevan Deep Building, Parliament Street, New Delhi-110 001.

By :Mani D'Mello
Photographer : Uma Kadam

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