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Tips To Passengers
- Red double-decker buses are best for short distances in the
city.
- Route maps sold at newsstands are indecipherable. It is best
to make as many friends as possible at the bus queue!
- Be quick while boarding buses.
- Passengers enter from the back door and get out from the front
door.
- Kids under 3 years of age can travel free of charge and children
under 12 years at half the adult fare.
- Route numbers and destinations on the front and side of buses
are written in Marathi and English.
- Check for the bus numbers at every bus stand.
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| Address:
The Brihan Mumbai Electric Supply & Transport
Undertaking, BEST Bhavan, Best Marg, Post Box # 192, Mumbai - 400
001, Phone: 284 0601, 285 6262 (General Enquiry) 413
7937 / 414 3611 / 414 6162, (Accident
Information Enquiry) 445 1366, Fax: 285 1244 |
FAQ:
Best Answers!
From where can the ticket balance amount be collected /
refunded, if any and how?
It can be collected from the ticket and cash department, (head
office at Wadala Depot) Phone: 418 3360 / 415 7179
Email: transport@bestundertaking.com
Where can lost articles be claimed?
Lost articles can be claimed from the lost property section
(Wadala Depot), after paying the necessary registration /fine charges.
Phone: 418 8596
Email: transport@bestundertaking.com
Does BEST provide any assistance / help in case of accidents
involving buses?
Assistance is provided by way of hospitalisation, monetary
assistance and informing close relatives and friends.
Phone: 445 1366 /444 2591
Email: transport@bestundertaking.com
Can BEST buses be reserved for private usage?
Reservation for private use can be sought by entering into a
contract with BEST, Phone: 414 6531
Email: transport@bestundertaking.com
Where do we get information about bus operations?
This information can be obtained from the Traffic Control Room.
Phone: 413 7937 / 414 3611
Email: transport@bestundertaking.com
Where can suggestions / complaints be lodged?
Suggestion and complaint books are available at bus stations.
They can also be lodged with the inspecting staff or by writing
to BEST officials.
Phone: 412 88266
Email: transport@bestundertaking.com
What are the concessional facilities in bus fares?
- Flat fare of Re 1/- for blind persons.
- Children below 12 years, students studying up to higher secondary
and up to the age of 22 years pay a concessional fare.
- Persons 60 or above, or orthopaedically handicapped, are charged
concessional fares.
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Which Bus Goes Where?
To find the right bus to your destination, log on to the BEST
Website. Here details are provided for every bus route in the city
outlining even the stops. This is the BEST Ready Reckoner for
bus commuters.
URL: http://www.bestundertaking.com
To track bus routes log on to http://www.bestundertaking.com/trans_route.htm
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Air-conditioned
Buses
BEST runs air-conditioned buses on few important routes.
A-1 buses run from World Trade Center to Oshiwara, A4
from Flora Fountain to Ghatkopar and A6 from Nagar Chowk to
Walkeshwar. |
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Open-Decker
Joyride On Nilambari
In association with Maharashtra Tourism Development Corporation
[MTDC], BEST has introduced open-deck rides to heritage monuments
around south Mumbai. The tours are conducted from Gateway of India
and Sachivalaya. The timings for the two tours are: 7:00 pm to 8:00
pm and 8:30 am to 9:30 pm. During the journey, the attention of the
people is drawn to the illuminated buildings of the city like the
Old Secretariat, University of Mumbai, Mumbai High Court, Chhatrapati
Shivaji Terminus, Flora Fountain and others. The buses have 70 seats,
35 each on each deck. The upper deck costs Rs 50/- and lower deck
Rs 10/-. Tourist guides explain the historic importance of the city
on the ride. |
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Muncipal Transport Systems
of Satellite Cities
Although BEST operates a number of services to adjoining the satellite
towns of Thane, Mira-Bhayander and Navi-Mumbai, a number of towns
around Mumbai have their own city transport systems.
TMT [Thane Municipal Transport Undertaking] operates in
Thane City, Kalva, Mumbra and Diva.
KDMT [Kalyan-Dombivli Municipal Transport] operates in Dombivli,
Takurli and Kalyan.
NMMT [Navi Mumbai Municipal Transport] offers services in
Navi Mumbai, Belapur, Panvel and parts of Thane.
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MSRTC [Maharashtra State Road Transport Corporation]
Maharashtra State Road Transport Corporation (MSRTC) is
a state government undertaking, which operates a number of buses
to most destinations within Maharashtra and some other states. The
buses mainly originate from Bombay Central, Parel and Dadar bus
stations. There are also many buses from other neighbouring states
operating from these terminals.
Most of the buses run by MSRTC are not in very good condition,
but Asiad buses, which operate between Pune and Mumbai, are
better than the rest.
Important Phone Numbers:
Mumbai Central S.T terminal, Phone: 307 4272,
307 6622
Parel Bus Depot, Phone: 422 9905
Dadar Asiad Terminal (Mumbai - Pune], Phone: 413 6835
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