Indian Railways too has gone high-tech in this Internet-age. Central Railway is making all-out efforts to avoid creating hair-pulling situations for travellers. Central Railways Chief Public Relations Officer (PRO) Mukul Marwah told mumbaibest.com that the railways is striving hard to keep the traveller well informed about the railway's network services and on making travelling on the railways a pleasant journey.

Marwah said that one of the strategies envisaged to facilitate a smooth and tension free journey for the traveller is to keep the traveller well-informed about rail travel. "The newly devised Infrotrack-Rail Information Services is one of the recent additions to facilities provided by the Central Railway to ensure that a traveller enjoys anxiety free travel and faces no hurdles, right from booking one's ticket to travelling to one's destination. We have utilised every medium of communication to reach out to our passengers. We have taken every issue into consideration while designing this information service for the traveller, and used communication media like radio, television, computer and internet and telephone, to make travel easier for everyone,'' said Marwah.

Telephone Numbers:

134 - General enquiry (24 hours)
135 - Reservation enquiry (manual). Hours of operation, are 08 to 20 hours (Monday to Saturday), 08.00 to 14.00 hours (Sunday).
136 - Computerised arrival and departure enquiry- IVRS (24 hours).
137 - Reservation Status Enquiry (IVRS).

website: www.indianrail.gov.in

Television: Doordarshan, Mumbai
Sahyadri:
* Monday to Friday at 16.28 hours
* Monday, Wednesday and Friday at 19.28 hours
* Saturday at 18.55 hours
* Sunday at 18.43 hours

Sahyadri Satellite Channel:
* Daily at 20.00 hours

All India Radio:
Mumbai `A': 8.50 hours, 15.00 hours and 17.55 hours.
FM Channel: 6.30 hours and 17.05 hours
Mumbai `B': 05.55 hours, 09 hours, 14.15 hours and 18.05 hours.

On the railway station:
Enquiry Counters (General): CST , Lokmanya Tilak (Terminus) and Dadar (Terminus)

Author's Name: Mani D'Mello
Photographer's Name: Vinayak Prabhu

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